Возврат и компенсация

INITIALISING A RETURN

Please write us an email to request the return. We will take care of delivery. The carrier will be in contact with you to arrange a pickup. Once we receive the item back a refund will be processed back to you.

RETURN POLICIES
Restocking Fee: There is a 10% percentage of the item cost, that is not refunded if the item is returned.

Original Shipment Cost: Is not refunded if the item is returned.

Return Shipping Cost: Will be subtracted from the refund amount.

INTERNATIONAL AND SELECT DOMESTIC RETURN.

While we do our best to ensure the fast return delivery, there may be additional customs, duties and taxes applied to a return that are incumbent upon the customer to pay. Any costs for the return will be deducted from your refund.

In compliance with the 2011 EU Directive residents of the EU/UK have the right to return a product within 14 days of delivery, regardless of seller policy if the order meets the eligibility requirements.

IF YOUR ITEM ARRIVED DAMAGED

Please carefully study pictures of items on sale, we are selling vintage and antique items that were in use, some of it are already scratched it is always visible on item photos.

Any item that arrives damaged or not as described may be covered. Once an item is reported damaged on delivery it cannot be treated as a standard return, because we need to determine how the damage has occurred. For all shipments where it is cited as transit damage, we will need to collate the relevant images and documentation because this is a requirement to submit a claim to the carrier. This normally has to be fulfilled within 30 days of the shipped date or the delivery date of the order.

We might ask you to ship back the damaged item for investigation and restoration if it is possible. Please don’t hesitate to contact us as long as the item arrives damaged.

14 DAY RETURN SHIPMENT WINDOW

For approved returns, the following milestones must be met within 14 days:

Approved returns must be shipped within 14 days of receiving the email or a call from the shipping company.